Archive
Main menu Archive has 4 sub-items/pages:
| Page Name | Description |
|---|---|
| Search | This is the actual Media Archive, where you can find detailed information about single calls (and recordings) chats (and chat logs), emails (including tasks and Scheduled tasks) and Social media requests (and link to Social media content). Users with access to Archive might have limitations on what calls/chats they have access to (if Resource filters for user groups and system queues are assigned). A user can have access to Play recordings/see chat logs and possibly to download recordings, and/or delete recordings/chat logs. |
| Audit log | Here you can find one record for each time a user listened to/downloaded/deleted a call recording or opened/downloaded/deleted a chat log or opened a Social media Content tab. |
| External access | On this page you can configure how the External Playback page looks and see a log of who sent what links to external recipients. See more details here: Secure Recording Share |
| Anonymize | If you have access to this page, you can enter the phone number and email address for a person who requires to be forgotten, if you want Puzzel to delete this person's phone number/email address in calls/chats/emails in the Archive. Users with access to delete call recordings on page Archive - Search can also use action Anonymise and delete recording/chat for selected calls/chats in the Search result. |
The Archive events shown in the visualization of the call in the General info tab are not identical to the Raw data events. We have added logic to improve the visualization, related to consult calls, callback and more. More details in Raw data vs Archive events.