How to access analytics

The following section outlines how to access, review, filter and visualise the data collected from the Customer Insight Surveys. 

The analytics of each survey can be accessed from the Survey List View page. 

To navigate to the Analytics section of a survey: 

  • Go to the Admin Portal menu  
  • Click on Insight
  • Select Survey management

You will then be redirected to the Survey List View. From there:

  • Navigate to the Actions column 
  • Click the Analytics button next to the specific survey 

The Analytics section has four tabs: 

  • Overview 
  • Over Time 
  • Feedbacks 
  • All Questions 

Video Tutorial

Watch our video tutorial on how to access you survey's analytics below: 

 

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