The widget page provides an overview of, and configuration options for, Tabs and Widgets to be used in the new Agent Application (https://agent.puzzel.com).
The widget API documentation can be found here:
On page Widgets - Widget configuration you can see the widgets used in your Puzzel solution, and some of the Widgets have parameters that can be adjusted here.
On page Widget - Tab configuration it is defined what tabs that should be available in agent.puzzel.com for the different user groups.
To make it easier to have a fixed layout of agent.puzzel.com, the properties per tab can be adjusted.
- Tab is always open:
Function tabs (e.g. Queue overview) can be defined to be always open (agents can't close them). This property is by default set to "off".
- Default opened in left tab-set:
Both function tabs and request tabs (Call/chat/social/email) can be set to be opened in the left tab-set as default. Function tabs will have this property set to "on" as default.