Personal information in Puzzel Contact Centre

The main types of personal information stored in Puzzel's Contact Centre platform are:

• Information about the end-customer in each request (call/chat/email) stored in the Archive
• Information about the Puzzel users
• Historical statistics reports per agent user (number of calls, speaktime, wrap-up time etc per agent)
• Real-time statistics per agent (number of calls, speaktime, wrap-up time etc per agent
• Information about Surveys (caller's number/chatter's ID, agent ID, score and comment)