Personal information in Puzzel Contact Centre

The main types of personal information stored in Puzzel's Contact Centre platform are:

  • Information about the end-customer in each request (call/chat/email) stored in the Archive
  • Information about the Puzzel users
  • Historical statistics reports per agent user (number of calls, speaktime, wrap-up time etc per agent)
  • Real-time statistics per agent (number of calls, speaktime, wrap-up time etc per agent
  • Information about Surveys (caller's number/chatter's ID, agent ID, score and comment)

Published

24/08/2020 - 15:22

Last updated

02/04/2024 - 07:37
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