For sign in to Puzzel Contact Centre using customer key, username and password:

  • The basic password requirement in Puzzel is 6 characters including at least 1 letter and at least 1 digit
  • The customer's admin can configure that strong password must be used for all or selected users. A strong password must contain at least 8 characters, including at least 1 uppercase letter, 1 lowercase letter, 1 digit, and 1 special character.
  • The customer's admin can turn on two-factor authentication for all or selected users. If turned on, the user receives a 5-digit one-time code as SMS or email for each login.
  • The customer's admin can configure that passwords must be changed every N days

A user can sign in to the Puzzel agent application using Single Sign On (SSO) with an Azure id, if it's configured in the Puzzel Admin Portal. More details here.   


For information about the new sign in to Puzzel applications using Puzzel ID, please see Puzzel ID FAQs.


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