Enquiry registrations in Archive

In the Agent Application, agents can register what the call/chat/email was about using Enquiry registration. When an agent answers a call/accepts a written request, a new Enquiry registration form appears (if configured). Since calls can be transferred to other agents and Enquiry registration is (usually) optional, there might be 0, 1 or more Enquiry registrations per incoming call, each containing 1 or more Topics in 1 or more Categories and/or a comment. Please note that the agent can do the enquiry registration long time after the call ended, so the the call might appear first and then later the enquiry registration tab appears for this call. 

Under Advanced search, you can select a Category to find calls having registrations in this Category. If you want to select a Topic, you must first select time period so that we can find the existing topics in this time period.  

Please note that only Enquiry registrations linked to requests are shown in the Archive.

If you use the Puzzel Dialler and an agent reschedules a Dialler call, the reschedule time and "to myself"/"to any agent" will be shown below the comment. If the Dialler agent selects "Mark as unanswered", this will also be shown here.