If your company wants to see SMS Survey or Chat Survey results in the Archive, this can be turned on by Puzzel support. If an SMS Survey or a Chat Survey is offered to the customer, the question, the score and the comment will be shown in a tab called Survey.

The question will be shown, and if an answer is received, the answer (Score and/or Comment) will be shown. For SMS Survey, the customer usually sends an answers with a score (and/or comment) and then, if a follow-up question is sent, a comment is received (and/or possibly a new score). For Chat Survey, the customer can only answer once, with score and/or comment.

Relevant search fields under Advanced search are:

  • Survey score: You can enter a number (e.g. 10) or a range (e.g. 0-2)
  • Survey comment: Enter a text and use * as wildcard, e.g. *bad*

To list all callers/chatters for a day where any Survey comment is received, search for All calls/Chats with Survey Comment = *.

Published

04/06/2020 - 16:08

Last updated

09/09/2021 - 13:45
0
2