Settings

You can do bulk import of articles from a CSV file under the Settings tab. A CSV file will essentially have two columns for question and an answer. Click on Import articles from CSV to take you to the Import articles screen.

Upload the CSV file and click Next to go to the Map columns screen. Map the headings in your CSV file to the Question and Answer fields and click Next .

 You can now preview the articles you wish to add to the Knowledgebase Management System. Click on Start Import to begin the import process.

Once the import has been successfully completed, you will be able to see the article listed in the Inbox section under the Imports category.