Columns/Variables in Import File and list

The columns that should be used in the file and in the list is defined here:

• Number of variable columns in list: Default 10, max 30. The number of columns selected affects the number of variables shown here, in the Field list box under Sort and Filter, and what is shown when previewing the list.
• Key field: Default is phone_no. If set to external_id, each contact must have an external_id.
• Unique key required: Default No. If set to Yes, each contact in the list must have a unique value for the key field.

Variable names

The used variable columns (var1-varN) can be given descriptive names. The defined names will be variable names in Puzzel, and variables can be used in the agent screen-pop. Puzzel support usually defines the initial names the customer wants to use for var1-varN. 

Please don't change a Dialler variable name if the variable is used in agent screen-pop, because then the screen-pop configuration also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need assistance.

You don't need to configure here if you will use date_from, date_to (earliest/latest call date), time_from and/or time_to (earliest/latest call time of day) or phone_2 per contact in the list.