Sitemapping, configurations and rules overview

Here is a breakdown clarifying the distinct roles of Configurations, Site Mapping, and Rules.

The Core Concepts

To make this easy to understand, think of your setup like a building:

1. Configurations (The "Style & Language"):
   • Think of a Configuration as a distinct "Department" or "Country HQ".
   • It defines the Language (English vs. Swedish), the Visual Theme (Colors, Fonts), and the specific List of Rules allowed for that area.
   • When to create a new one: You create a new Configuration when you need a completely different "identity"—for example, a Swedish version of your site, or a specialized "My Pages" login area that looks different from the public web.
2. Site Mapping (The "Front Door"):
   • This is the security guard at the entrance.
   • Its only job is to look at the visitor's main address (e.g., www.mysite.se) and point them to the correct Configuration (Department).
   • It does not care what specific page you are on (like /sales); it just wants to get you to the right "Country HQ" first.
3. Rules (The "Brain"):
   • Once the visitor is inside the correct Configuration, the Rules take over.
   • Rules are the logic that decides "When" and "How" to engage.
   • They look at details: "Is the user on the /sales page?", "Have they been here for 30 seconds?", "Is it outside business hours?"

Instruction: The "Domain-Level" Strategy

Here is how to set up Puzzel Chat using Configurations for languages and Rules for page behavior.

Step 1: Create Configurations (The Containers)

Create two distinct configurations in the Puzzel Admin Portal.

• Config A (Sweden): Set the language to Swedish, customize the text to Swedish, and set the theme colors to Blue/Yellow.
• Config B (Global/English): Set the language to English, customize text to English, and set the theme colors to Blue/White.

Step 2: Site Mapping (The Routing)

We use Site Mapping only to send the visitor to the correct language configuration based on the domain they typed in.

Note: We do not add /sales or /support here. We just map the main "root" URLs.

Step 3: Rules Engine (The Logic)

Now we go inside the Config B (Global/English) to tell it how to behave on specific pages.

Crucial Concept: Top-to-Bottom Evaluation

The Rules Engine works like a checklist. Puzzel starts at Rule #1 and checks down the list until it finds the first rule that matches.

• Once it finds a match, it triggers that outcome and stops looking.
• Why this matters: You must place your most specific rules (like Sales or Support) at the top. If you put a general "Show Chat" rule at the top, Puzzel will trigger that immediately and never see your specific Sales rule below it.

Open "Rules Engine" for Config B:

• Rule 1: Sales Page (High Priority)
  • Purpose: Only show this on the sales page.
  • Condition: URL → Current Page → Contains → /sales
  • Outcome: Trigger "Sales Chat Team" (Routes to Sales Agents).
• Rule 2: Support Page (Medium Priority)
  • Purpose: Only show this on the support page.
  • Condition: URL → Current Page → Contains → /support
  • Outcome: Trigger "Support Bot" (Automated help).
• Rule 3: Default / Homepage (Low Priority)
  • Purpose: Catch everyone else who isn't on Sales or Support.
  • Condition: Static → Always Match.
  • Outcome: Trigger "Standard Welcome Panel".

Repeat this process inside Config A (Sweden), but trigger Swedish interactions instead.