A column called Max time per day is shown on page Users - Pause reasons if property Enable Max time per pause type (under Users - Products - Agent application) is turned ON.

If you want to try to limit how long pauses agents can have per day, you can define a maximum time for one or more pause reasons, e.g. max. 30 minutes for Break. The defined Max time per day is applied to agents with this property turned ON, and not all user groups/agents need to have it ON. When an agent with this property turned ON wants to choose a pause reason, pause reasons with a defined max time are not shown if the agent so far today has spent more than the defined max time in that pause reason.

Published

11/06/2020 - 10:01

Last updated

17/02/2022 - 12:15
0
0