There are 4 available Dialler modes:

Dialler mode

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Preview (call agent first)

When agent answers the call, the contact is called

Progressive (call contact first)

No overdial. 1 contact called for each ready agent

Power (call contact first)

The customer admin configures the overdial

Predictive (call contact first)

The Dialler predicts how much overdial to do.

For Power and Predictive mode, the overdial temporarily stops if the Silent call rate so far today now is greater than the defined Target Silent call rate.

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Published

12/06/2020 - 09:53

Last updated

06/09/2023 - 10:41
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