Dialler modes
There are 4 available Dialler modes:
Dialler mode |
Comment |
---|---|
Preview (call agent first) |
When agent answers the call, the contact is called |
Progressive (call contact first) |
No overdial. 1 contact called for each ready agent |
Power (call contact first) |
The customer admin configures the overdial |
Predictive (call contact first) |
The Dialler predicts how much overdial to do. |
For Power and Predictive mode, the overdial temporarily stops if the Silent call rate so far today now is greater than the defined Target Silent call rate.
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