Import list with new users
You can import a file with several new users as an alternative to creating one user at a time. Click on the Import User List link on page Users - Users
...to open the Import User List Wizard:
In the Import User List Wizard, select the txt/csv* file on your computer, preview it, and click Start importing if the format is correct. If one or more cells contain invalid values, error messages will be given in tooltips in red cells, and you cannot import the file.
* We recommend UTF-8 encoding for the file to make sure characters other than a-z are shown correctly.
The first row in the file must contain these column names:
user_name, firstname, lastname, user_num, email, mobile, usergroup_name, language_code, keywords
Row 2-N contains the new users. We allow max 100 rows in a file.
If the file contains a row with an existing user_name, the user_name cell will be red. If a row does not contain email or mobile, or if usergroup_name does not exist, the the cells will be red. Start importing is enabled only if the validation does not find any errors in the file.
About the columns:
|user_name||Required and must be unique within the customer (max 32 characters)|
|firstname||Optional (max 32 characters)|
|lastname||Optional (max 32 characters)|
|user_num||The Agent ID is shown in statistics(max 6 digits). Must be unique. Optional|
|On format *@*.*. Must be unique, and is needed for one-time passwords. Email address or mobile number is required!|
|mobile||Must be unique and include 00 and country code, but no spaces or brackets. Used for one-time passwords. Email address or mobile number is required!|
|usergroup_name||Required. You must use an existing user group name.|
|language_code||Required. Choose between en, no, dk, se, fi, nl, bg, hu.|
|keywords||Optional. Max 100 characters. If more than one keyword for a user, use "§" as separator between keywords.|
How to save numbers starting with 00 from Microsoft Excel
Format the column as text (select the column, right-click and choose 'Format cells', then choose 'Text'). Or type ' before the digits (004712345678) so that Excel understands this is text and shows the leading zeros. Then save the file as CSV or UTF-8 (txt).