The most important properties under Call are:

  • Offer call to agent sec: When the queue calls the agent (on behalf of a caller), how many seconds should it ring on the agents phone before the queue aborts and looks for a new agent. Default 30 seconds.
  • Outgoing call display number (CLI shown to destination): Number displayed as CLI (Calling Line Identity) to the called party when agent makes outbound call. If an outgoing call display number list is defined, and agent has selected a number from the list, the selected number will be stored here. If nothing is defined (and agent has not selected a number from the defined number list),the number the agent logged on with will be used.
  • Outgoing call Display number list: A semicolon-separated list of numbers the agent can choose from. The selected number is shown for the called party when the agent makes an outgoing call. If you want "Logon number" to appear in the list, please add the variable "$system_last_called". You can add a description for each number in the list. The syntax for this is: number|description;number|description. If the agent has selected a number from the list, the selected number will be stored in the property 'Outgoing call Display number'. Please note that you may only use your own phone numbers!
  • Originating number shown to agent: If defined, this number is shown instead of callers number when offering a call to the agent. This property is not visible for customers, only for Puzzel support.

Published

11/06/2020 - 14:54

Last updated

17/02/2022 - 12:35
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