These properties affect how queue and agent information is shown. The most important ones are:

  • Show agent details' action column: If ON, the user can log on/off agents from Agent Details in the Administration portal.
  • Allow delete request in queue: Set to ON if the user should have access to delete callbacks and emails in queue and ongoing requests (for logged off agents).
  • Enable agent to Pick from queue: Set to ON if agent should be able to pick request from queue in the Agent application.
  • Show in Agent’s queue overview: ...: If this information should be visible in Queue overview in the Agent application
  • Show in Agent’s agent details: ...: If this information should be visible in Agent details in the Agent application
  • Show in Agent’s queue details: ...: If this information should be visible in Queue details in the Agent application.
  • Show only active queues: If ON, the user will only see queues he/she is logged on to. (If a filter limits what display queues the user will see and Show only active queues is ON, the user will see active queues event if they are not in the filter)
  • Show only relevant queues: If ON, the user will only see queues he/she has skill on. (If a filter limits what display queues the user will see and Show only relevant queues is ON, the user will see relevant queues even if they are not in the filter)
  • Show link to agent details and queue details: If ON, the user can open queue details and agent details from the Queue overview in the Administration portal.
  • Show in Queue overview: Scheduled callbacks: In ON, scheduled callbacks are shown in Queue overview.

Published

11/06/2020 - 15:47

Last updated

17/02/2022 - 13:11
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